Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, job title when you register
• Contact Form Data: Name, email, project type, budget, and project description submitted via our contact form
• Payment Information: Billing details processed securely through third-party payment processors (Stripe)
• Communication Data: Emails, chat messages, and support tickets you send us

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Device Information: Browser type, operating system, screen resolution, device identifiers
• Log Data: IP address, access times, referring URLs, error logs
• Cookies: Essential, analytics, and preference cookies (see our Cookie Policy below)

2. How We Use Your Information

We use collected information for:

• Service Delivery: Providing, maintaining, and improving our AI automation platforms
• Communication: Responding to inquiries, sending service updates, and project-related correspondence
• Analytics: Understanding usage patterns to improve user experience and platform performance
• Security: Detecting, preventing, and addressing fraud, abuse, and technical issues
• Legal Compliance: Meeting regulatory obligations and enforcing our Terms of Service

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Sharing & Third Parties

We may share data with:

• Service Providers: Cloud hosting (AWS), payment processing (Stripe), email delivery (EmailJS), and analytics tools that help us operate our services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)

All third-party providers are bound by data processing agreements and required to protect your information.

4. Cookies & Tracking

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (page views, navigation patterns)
• Preference Cookies: Remember your settings and preferences for a better experience

4.2 Managing Cookies

You can manage your cookie preferences through our cookie settings panel accessible from the cookie banner. You can also configure your browser to block or delete cookies, though this may affect website functionality.

5. Data Security

We protect your data with:

• AES-256 encryption at rest and TLS 1.3 encryption in transit
• Role-based access control with principle of least privilege
• Regular security audits and vulnerability assessments
• Multi-region data redundancy and automated backups
• Employee security training and access monitoring

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, data is retained for 30 days (export window), then securely deleted within 90 days. Some data may be retained longer for legal compliance.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent where processing is consent-based

To exercise these rights, contact us at contact.axivoralabs@gmail.com. We respond to requests within 30 days.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your data may be processed in India where our servers are located. For international clients, we ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify active users of material changes via email and update the "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

• Email: contact.axivoralabs@gmail.com
• Location: Odisha, India
• Website: axivora.ai